By Álvaro Ibáñez from Madrid, Spain[CC BY 2.0] via Wikimedia Commons
research suggests that a minimum of 12million parcels is said to go missing this Christmas, as consumer watchdogs warn about delivery chaos.
A survey that was conducted by Which? between the 11th to the 12th of December discovered that one in five people had ordered a gift during the Christmas period which did not arrive.
Consumers also complained regarding delays, lack of communication, ignored delivery instructions and damaged packages when forced through letterboxes.
A package of one person was left under his car, another had a package left with her neighbour without her permission, who opened the package and showed it to others, and another’s fragile delivery had been “tossed over the gate.”
Only a third of consumers have received their packages as expected within the previous month. Over half of those that did not receive their post was not able to complain.
The consumer group said that people should raise their complaints with the retailer, and not the delivery company. If an online retailer fails to comply with a guaranteed delivery, the buyer has the right to cancel the purchase and demand for a full refund.
Alex Neill of Which?, stated: “A delivery nightmare can cause unwanted stress at this time of year, when more than ever customers want to know things will arrive in one piece and on time. Make sure you know your rights this Christmas just in case something unexpected happens to your delivery.”
Recently, Amazon has come under fire regarding delayed Christmas gifts. Some customers complained that they had been “duped” into availing its premium service just to get their presents before the 25th of December. However, packages had not arrived within the two-day time-frame.
The Advertising Standards Authority said that it has received some complaints regarding Amazon relating to the delivery service of the firm and not meeting the dates that it has given customers.