Many of the thousands of Amazon users who were locked out of their accounts are reporting that they are able to access their accounts once again. However, some of them have lost data during the process.
On Friday, thousands of users from Amazon said that they had been shut out of their accounts over the last week with no apparent reason or explanation.
Furious customers posted on social media to rant that they were not only unable to have access to their accounts but that when they contacted Amazon regarding the problem, there was no valid reason for the shutout that was given. A private Facebook group that was created last week that is called “Can we get our accounts back, please” has over 3,000 members (even though some posts on the site have admitted to violating the policies of Amazon). Another private group that is called “Class action against Amazon” was also created a week ago and has over 700 members.
Users on both the Facebook groups and on Twitter said that their accounts were restored on Friday. While some were able to access Amazon as normal, the others lost some of their data. Majority of the users who were affected were outraged that they were identified for removal in the first place.
A Twitter user said: “I was in the top 1,000 reviewers and never violated my (terms of service).
“My account is re-opened, yet my reviews are wiped!”
In a second tweet, the Stylist&Reviewer added: “I worked hard for a few years to get to the top reviewers list, and to have them wipe it all with no explanation or reason is infuriating. We pay too much as Prime members to be treated this way…”
A spokesperson from Amazon said that the company was working to crack down those who might have violated their terms of service. However, she said that they were evaluating the claims that some accounts were shut down in error. She confirmed that some of the accounts have already been reinstated.
The spokesperson said: “Amazon has taken action against bad actors and those who have violated our community rules. If any customers believe their account has been closed in error, we encourage them to contact us directly so we can review their account and take appropriate action.”
Majority of the users who were affected reported the same situation: They tried to log into their accounts, only to receive an error message that has a note stating that the email address that is associated with their account does not exist. Many users reported spending hours on their phone talking with Amazon to try to sort it out but did not have any luck.
The hashtag #amazonclosed has urged dozens of comments from customers of Amazon who say that they have received no clear answers as to why they have been locked out of their accounts. Those that have Amazon Prime accounts usually have Kindle books, movies, and music that are stored in the cloud, having lost of all of it is a big pain and a huge loss.
On Twitter, Lee Anderson wrote: “Amazon closed my account after 15 years.
“Prime member, Kindle books, gift card balance. Need answers.”