Apple confirmed an issue that is causing the screen of the iPhone X to become unresponsive in cold weather, stating that it is planning another software update to address the said issue. This week, reports regarding the problem started popping up on the iPhone subreddit community, with several users saying that it takes only a few seconds for the phone to freeze up in temperatures that are about 32 degrees Fahrenheit or 0 degrees Celsius.
“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment,” said the company. “After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”
Several users have guessed that the changes in light from indoors to outdoors could be the culprit for the issue, because of the use of the iPhone X of a front-facing infrared camera and encompassing light sensor for its TrueDepth photography and Face ID authentication features. Others users have suggested the idea that perhaps various iOS device screens could become unresponsive outside the recommended temperature range of Apple of between 32 and 95 degrees Fahrenheit, and that it is just more pronounced on a device that has no physical home button.
It is still not clear exactly what the issue is. However, it is rare for Apple to quickly acknowledge a problem, implying that cold weather is definitively rendering a subset of unresponsive iPhone X devices.