Apple Repair Center Linked to Influx of False 911 Calls


Having your smartphone repaired does not constitute an emergency even though it may most of the time pose some kind of urgency on your part.

Various emergency dispatchers in the Sacramento County in California informed CBS Sacramento that they have observed a flood of false alarm 911 calls during the past months, and its source seems to be a repair centre of Apple that is located in nearby Elk Grove.

Jamie Hudson, the Police dispatcher, informed the station: “We’re able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location.”

The Police Department of Elk Grove says that it receives an average of 20 false 911 calls every day from the Apple repair centre, adding up to around 1,600 since October. Hudson says that the falls calls take the attention away from calls that could likely be real life-and-death emergencies.

He stated: “The times when it’s greatly impacting us is when we have other emergencies happening, and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call.”

Apple launched a new feature with the iOS 11 that makes it easier for the users to call for help if ever they find themselves in an unsafe situation. The Emergency SOS feature will call the local emergency services, and the emergency contacts of the user after the sleep/wake button is pressed for five times in rapid succession.

Apple said that it is currently looking into the matter.

In a statement, the company stated:”We’re aware of 911 calls originating from our Elk Grove repair and refurbishment facility. We take this seriously, and we are working closely with local law enforcement to investigate the cause and ensure this doesn’t continue.