After a Canadian Family were bitten by bed bugs on a transatlantic flight between Vancouver and London, British Airways has apologised to the family.
This month, Heather Szilagyi, her fiance, Eric Neilson, and her seven-year-old daughter, Molly, were left covered with stinging insect bites while travelling from Canada to Slovakia.
British Airways extended an apology to the family and upgraded the family’s return flights to business class.
Szilagyi said that she had first seen the bed bugs on the seat that was in front of her, then she found another crawling out from the back of a TV monitor. “I wanted to grab it, but they’re quick, and it crawled back inside, behind the screen,” Szilagyi informed the Canadian broadcaster CTV.
Szilagyi said she alerted a flight attendant. However, she was informed that the flight was full and nothing could be done. “It was nine hours of knowing that I was probably going to get bit, but not being sure,” said Szilagyi.
“But there wasn’t really anything I could do about it. I was surprised I was able to relax – but what can you do? Me and my daughter are both really sensitive to insect bites, so she was just covered all over. I’ve still got a really infected one.
“We were not asking for a refund. All we were asking for was a flight on a different plane, to make sure it was a different plane, to make sure that the plane that was infested with bed bugs was taken care of.”
A spokesperson from the British Airways stated: “We have been in touch with our customer to apologise and investigate further. British Airways operates more than 280,000 flights every year and reports of bed bugs onboard are extremely rare. Nevertheless, we are vigilant and continually monitor our aircraft.”