Last Thursday, both Delta and Sears revealed that thousands of their customers might have had financial and personal data exposed to hackers. This was because both the companies had entrusted the data to 7.ai, a tech firm which itself experienced a several-week breach during the past fall and informed its clients only last March. And to the surprise of many, another well-known company has had the data of its customers possibly compromised: Best Buy. Luckily, Best Buy anticipates that only a “small fraction” of the overall number of Best Buy shoppers online may have had their data compromised.
In a statement, Best Buy confirmed that 7.ai is the provider of the chat service that was used by the customers from their computer or phone. The breach occurred between the 27th of September and the 12th of October 2017 and customer payment information from some of the companies that the tech firm caters may have been compromised, ergo those who used the chat service of Best Buy could have had their personal information exposed. The tech retail titan did not disclose any additional information. The customers who were affected would not be charged for fraudulent purchases, and they will be providing credit monitoring services for free if desired.