KFC needed to close hundreds of its restaurants across the United Kingdom after “teething problems” with its new delivery contractor meant that it ran out of chicken.
The fast-food chain said that it was “working flat out” to reopen their stores following issues with deliveries last Friday and over the weekend.
On Monday, the problems of the chain seemed to have deepened as an update on its website posted more than 80 of its restaurants in the United Kingdom and Ireland, out of the total of 900 stores that were open at midday.
Later in the afternoon, the number had increased to nearly 300.
270 branches were open on Sunday night.
A spokesperson said that it was still “too early to say” how long it would have to take to reopen the stores that had been closed.
The chain also stated that where possible, employees would then be “redeployed onto alternative tasks or to other restaurants that remain open.”
KFC said: “We’re encouraging team members to take a holiday where possible but not forcing – the decision is up to them.”
The company said that salaried workers would be paid as normal, while the others that are on short-term contracts will be paid according to the average hours worked per day over the past 12 weeks.
KFC said that it was encouraging its franchisees to impose the same policies despite administering their own contracts of employment.
Last week, KFC shifted its delivery contract from Bidvest to DHL.
In a light-hearted statement that is posted on its website that is informing the consumers regarding the problems, it stated: “The chicken crossed the road, just not to our restaurants.”
“We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants across the country is pretty complex!
“We won’t compromise on quality, so no deliveries have meant some of our restaurants are closed, and others are operating a limited menu or shortened hours.
“We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix – we’re really sorry about that.”
KFC added: “The colonel is working on it.”
DHL stated: “Due to operational issues a number of deliveries in recent days have been incomplete or delayed.”
The fast-food chain said that it was working hard “to rectify the situation as a priority and apologise for any inconvenience this may have caused.”