KFC Returns to Old Supplier Following Restaurant Delivery Crisis


    KFC has returned to the old delivery contractor of the company to supply chicken to its restaurants after various of its outlets were forced to close in February.

    Bidvest Logistics had lost its contract with KFC only for DHL and partner QSL to have a difficult time with maintaining the flow of meat and some other goods to the 900 sites of the brand, in what was dubbed as “teething problems.”

    The majority of the restaurants were closed at one stage, with KFC experiencing taunts of “told you so” at the time from the officials of the union, who said that they had given a warning to the company in advance that Bidvest was the best-placed logistics to handle its business.

    On Thursday, Bidvest said that it was “delighted” to confirm a new long-term agreement that was made with KFC UK to supply 350 restaurants across Wales and northern England from later this March.

    It is understood that the workers of Bidvest that were redundant when the contract was originally transferred are to be given their jobs back.

    Paul Whyte, the business unit director of the company, stated: “As the UK’s leading food service logistics specialist, we understand the complexities of delivering fresh chicken.

    “KFC is a valued customer, and we will provide them with a seamless return to our network.”

    In KFC’s statement, it confirmed that the company was yet to fully resolve the delivery problems. However, for commercial reasons, it would not comment on whether it had been compelled to pay over the odds to have Bidvest back on board.

    The company stated: “Our focus remains on ensuring our customers can enjoy our chicken without further disruption.

    “With that in mind, the decision has been taken in conjunction with QSL and DHL to revert the distribution contract for up to 350 of our restaurants in the north of the UK back to Bidvest Logistics.

    “We’ve been working hard to resolve the present situation with QSL and DHL. This decision will ease pressure at DHL’s Rugby depot, to help get our restaurants back to normal as quickly as possible.

    “As it stands, over 97% of our 900 restaurants are now open for business, although there will be some limited menus before we are back to business as usual.”

    A DHL spokesperson answered: “We acknowledge KFC’s decision to invite Bidvest Logistics to service its 350 restaurants in the north of the UK.

    “In conjunction with our partners, we remain fully committed to delivering excellent service to KFC’s remaining 550 restaurants across the UK.”