Lloyds Customers Locked Out From Bank’s Online Banking Services


This morning, the online banking system of Lloyds Bank crashed. It left some of its customers unable to access the service.

The failure comes after the scheduled maintenance to the online banking, mobile app and tablet app services of the bank over the weekend. The customers were able to access online banking from around 5 pm this evening.

The bank urgently tried to restore its full online capabilities for its 10 million current account users. Lloyds said that it was aware of the issues.

In a statement that was released this morning, a spokesperson for Lloyds Banking Group stated: “We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.”

He added: “We are working to resolve the issue as a matter of urgency and we are sorry for any inconvenience for our customers.”

However, the customers of the bank reacted with anger over the outage, as they struggled to make payments and check their accounts.

Its customers have been advised to try the Lloyds Bank mobile app, which has persisted to active or to visit the nearest branch.

The problems are limited to the online services of Lloyds Bank. The customers who are using sister brands Bank of Scotland and Halifax are not affected by the glitch.

The most recent outage comes after a series of high profile banking IT failures.

Last month, the bank experienced an IT glitch which left the customers of Lloyds, Bank of Scotland, and Halifax unable to transfer money. It also suffered another technical issue in November last year.

Last year, TSB, a bank that was sold by Lloyds in 2015, also experienced a major IT meltdown as it transferred its customers away from the system of Lloyds.

Industry figures reveal that banks in the United Kingdom have been hit by more than 100 service and security failures.