O2 Says It Will Compensate Customers After Disruption And Data Outage

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O2, the mobile network operator, has confirmed that it will be compensating its customers after they went an entire day without internet data.

The firm has confirmed that it will refund the customers who are on a monthly contract with two days off their bill. The refund is expected to be carried out by the end of January.

Those who are on a pay as you go basis will have 10 percent off their first top up in the new year or 10 percent off the data charges for their mobile broadband devices.

Last Friday, O2 issued a joint apology with Ericsson, its mobile network equipment supplier, which claimed that “the main issue was an expired certificate in the software versions installed with these customers.”

A spokesperson for the company stated: “We’re very sorry about Thursday’s data issue. We understand how important it is to stay connected, especially at this time of year.”

The O2 spokesperson disclosed that the company would be staying in touch to confirm the compensation with its customers in due course.

The firm is owned by Telefonica, a Spanish telecommunications company which is liable for the compensation.

O2 has approximately 25 million users. It also provides services for Tesco, Sky, Lycamobile, and Giffgaff networks – with an additional seven million users.

The customers of the company have been advised to get in touch with their O2 corporate account manager to talk about compensation.

Börje Ekholm, the president of Ericsson, said that “an initial root cause analysis” had meant that the “main issue was an expired certificate in the software versions installed with these customers.”

He added that the firm was carrying out “a complete and comprehensive root cause analysis.”

O2 said that voice calls were not affected by the said problem, however, some customers claimed that they could not send texts or make calls either.