KFC has said that the crisis regarding the delivery of chicken which led to the closure of a majority of the stores of the fast-food chain this week could see one out of 10 of the chain’s staff worse off.
The majority of the 900 stores of KFC are operated under a franchise model, meaning that they are effectively independent businesses and they are not required to abide by the own internal employment policies of the fast food brand.
The company is owned by Yum Brands, a food giant in the United States. KFC said that its franchisees had sought some advice on whether they should pay employees at the stores which were forced to close this week following the failure of DHL, a logistics firm, to deliver chicken to all of the shops of KFC.
Feedback from its franchisees revealed that while the majority would pay their staff, the remaining 10 percent might not be able to earn what they would have earned during normal trading.
A spokesperson from KFC stated: “From the information, we have been given, nine out of 10 (in 708 of 780 restaurants) of our team members will not be financially worse off this week than they would have been if we were fully operational.
“While not perfect, the remaining 10pc is ensuring that they do everything possible to provide hours or take paid leave.”
The chain said that its employees had been “incredibly understanding” and that while the stores had been closed, some workers had even gone to the DHL depot that is located in Rugby to assist with the backlog.
Almost 70 percent of its restaurants or 628 out of the 900 are now open for business. However, KFC said that it expected that the disruption would continue to affect some sites for the rest of this week. The locations would either operate with a reduced menu for shorter store hours or remain closed.
A crash on the M6 near the Rugby site of DHL last week is believed to have sparked the backlog, as its lorries were caught in gridlock which then resulted to late deliveries or the orders not turning up at all.
DHL only took on the contract with KFC last week and industry insiders informed reporters that it “raised eyebrows” when the company that is owned by the Deutsche Post won the business given their relative lack of experience compared to the incumbent Bidvest.