Today, Jack Conte, the CEO of Patreon announced that the controversial fee changes that it announced last week would not be implemented by the modern-day patronage system. However, the service will still work to fix the issues that it was attempting to correct with some additional service fees. The service is said to do so with creator input in the future.
Reporters took an in-depth look at the reason why the said change was bad for both the creators and the patrons. Earlier, Patreon was suggesting adding a 2.9 percent plus 35 cent fee per pledge. This was meant to cover a change in the processing model, which would charge supporters each pledge individually, instead of once per month as a lump sum. It would affect smaller pledges disproportionately; as a result of the announcement, many creators have already taken a hit.
Patreon is aware of this, and the company promises to work hard to earn back the trust of its users. Conte acknowledges that, in suggesting this change, the value of small pledges was underestimated by Patreon, and that the team needs to establish a better system that does not punish people who pledge small amounts. Additionally, Patreon embedded itself into the creator/supporter business relationship, which was already a big mistake. While there are possibly more changes in the future at Patreon, people can hope that the service has already learned from this experience and that it will take the opinions of its users into account before it releases some modifications.