Ryanair has been named the worst short-haul airline of the United Kingdom for the sixth year in a row.
A passenger survey which was carried out by Which placed the Irish budget airline at the bottom of the 19 carriers that are flying from the United Kingdom.
Ryanair gained a customer score of 40 percent as compared to a 63 percent score for Easyjet, its main rival which came in as the 11th in the ranks.
British Airways, the other large airline of the United Kingdom, came in at the 15th place in the said survey.
Easyjet had higher scores as compared to British Airways when it came to customer service, food and drinks, and value for money, however, both airlines received low ratings for seat comfort.
Wizz Air and Thomas Cook Airlines also scored poorly, with rankings of 54 percent and 53 percent respectively.
In autumn 2017, Ryanair announced that it did not have enough pilots for its scheduled flights. It also cancelled bookings for an approximated 400,000 people. The customers were also frustrated by the changing luggage rules and delays.
Ryanair informed Which that it had experienced problems as an outcome of the strikes that were carried out by its pilots. It said customers will still continue to book with the airline since they pride themselves that “having the lowest price wins every time.”
The airline predicts that it will carry approximately 141 million passengers this year. It also left the passengers unimpressed with its seat comfort, boarding processes, cabin environment, and food and drink offerings.
Ryanair been contacted for comment regarding the matter.
Which said that “thousands of respondents” declared that they would never fly the airline again.
A spokesperson for Ryanair said that the success of the airline was not reflected by the survey.
The top five ranking airlines were Guernsey-based Aurigny Air Service, Swiss Airlines, Jet2, Norwegian and Dutch carrier KLM.