The customers of Ticketmaster in the United Kingdom, TicketWeb and GETMEIN! who bought their tickets between February and the 23rd of June of the current year may have had their personal and payment data stolen by some unidentified hackers.
Ticketmaster controls more than 80 percent of the worldwide ticket sales. The company discovered that it had been targeted by some fraudsters during the past week as it was able to identify “malicious software” on Ibenta, third-party customer support programme, that was used by the site.
The clients of the company in North America have not been affected by the claims of the ticket vendor. However, other international customers who attempted to purchase or purchased tickets between September of last year and the 23rd June 2018 may be compromised.
The company stated that security experts and forensic teams are currently working around the clock in order to understand how the information was accessed illicitly. It has reached out to the affected customers through email to inform them that they will be required to reset their passwords when they log in to the site, as part of the precautionary measures.
In 2017, Ticketmaster was able to sell more than 142 million tickets across its network.
The client information which may have been compromised includes data such as name, email address, address, payment details, telephone number, and Ticketmaster login details.
The BBC reported that Ticketmaster is confident that it was able to comply with the General Data Protection Regulation (GDPR) rules – acting very promptly and informing all the relevant authorities, including the office of the Information Commissioner.