Today, TSB, the troubled bank, has issued an apology to its customers after the crash of its online banking service. The problem left some customers not being able to remotely have access to their accounts.
Last Sunday, the online and mobile banking services of the bank experienced some “intermittent issues” which has resulted in a slow service on Monday.
A spokesperson for the company stated: “We’re really sorry that some of our customers are experiencing intermittent issues with online and mobile banking. There was an issue yesterday afternoon which was resolved, however, customers may be experiencing a slowness in service. Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience this may cause.”
This year, TSB has been affected by a series of IT issues. The problems came after the migration of the records and accounts of approximately 5.2 million customers from Lloyds Banking Group, its old owner, to Spanish bank Sabadell, its present owner.
Furious customers expressed their feelings in a series of tweets regarding the bank to the corporate Twitter account of the company.
One user tweeted: “It’s about time you got serious about customer care rather than the indifferent service you’ve been providing in the last few months. Your service record is appalling. You treat your customers with indifference and your complaints resolution is abysmal by any standards.”
The dissatisfaction of the customers at the repeated IT outages observed the bank dropped from the fourth the to last place in a poll regarding the customer service provided at the major banks in the United Kingdom. The results were released during the previous week.
In the survey that was conducted by MoneySavingExpert.com, 49 percent of those that rated the bank thinks that its service is poor with only 23 percent says that the service was great.