TSB has issued an apology for yet another blunder – after it emerged that some of its former customers discovered that their direct debits had been cancelled and companies were apparently informed that they had died.
MoneySavingExpert.com, a consumer help website, said that it has heard the issue from numerous former customers of TSB who had switched away from the bank after its IT meltdown.
It said that they have reported receiving letters from different organisations offering their condolences.
The letters has also said that their direct debits have already been cancelled.
MoneySavingExpert said that customers have then contacted those who have sent them the said letters – and been informed that TSB has said that they have died.
A spokesperson from TSB stated: “We are aware there was an issue with a small number of our customers switching from or closing their account with TSB, which resulted in an error in the cancellation or transfer of some of their direct debits.
“We are deeply sorry for any distress caused. We are working to rectify this issue and we are really sorry for the inconvenience caused.”
A man from Merseyside who had switched away from TSB was quested by MoneySavingExpert.com. He said: “I have just had a letter from my council today saying that my house has now got a new owner/occupier. I rang them and they said that TSB had told them that I was deceased.”
Another man who had switched from TSB to other banks informed MoneySavingExpert that he had four different organisations, including his electricity and gas provider, contact his household and inform him that his direct debit had been cancelled due to his death.
He stated: “I’ve had to phone every company and tell them I’m not dead and give them my new bank details, which I feel I shouldn’t have to do, and they are all saying it’s what TSB had told them.”
A maximum of 1.9 million people using the digital and mobile banking of TSB found themselves locked out of their bank accounts after an IT migration in April.
Paul Pester, the chief executive of the bank, later informed the MPs on the Treasury Committee that 40,000 complaints had already been received during a 10-day period – and vowed thatthey would be put right.