Virgin Media is set to make approximately 500 jobs redundant in the company’s most recent round of cost-cutting under Liberty Global, its US owner.
The cable operator is set to shut down its call centre in Swansea by the end of 2019 as a part of its plans to concentrate its customer services on only four sites.
Currently, the said operation is spread across eight places. Workers in Hook, Nottingham, Slough, Winnersh, and Langley will be relocated into merged or new premises.
Tom Mockridge, the Chief Executive of Virgin Media, said that the cutbacks will enable Virgin Media to serve even more customers online.
He stated: “Together these changes will help deliver a more agile, digitally-oriented experience which our customers increasingly expect as standard.”
The cable operator has repeatedly slashed hundreds of jobs since the takeover by Liberty Global in 2013.
The company is also investing £3bn in a network expansion that is set to expand cable coverage from a half to two-thirds of the nation by 2020. However, in 2017, the programme fell behind after it emerged that some executives may have manipulated its progress reports. Virgin discovered evidence that 142,000 businesses and homes in line to be connected will require more work than what was reported.