Visa has issued an apology after a system failure prevented card payments across Europe and the United Kingdom.
The company said that it “fell well short” of its goal to make sure that cards would work reliably at all times. However, Visa assured its customers that it is currently operating at “close to normal levels.”
On Friday evening, the users of Visa complained regarding the issue on social media. Apparently, this was the result of a hardware failure.
A spokesperson for Visa stated: “Earlier today, Visa had a system failure that impacted customers across Europe.”
He added: “Our goal is to ensure all Visa cards work reliably 24 hours a day, 365 days a year.
“We fell well short of this goal today and we apologise to all of our partners and, most especially, to Visa cardholders.
“Visa cardholders can now use their Visa cards as we are currently operating at close to normal levels.
He continued: “The issue was the result of a hardware failure. We have no reason to believe this was associated with any unauthorised access or malicious event.”
On Twitter, the UK Twitter account of HSBC answered to a query of a customer. It tweeted: “We believe there may have recently been issues with Visa’s payments processing.
“From what we understand there are still intermittent issues but services are slowly recovering.”
Apparently, the Bank of England was already in touch with Visa regarding the said problem.
The managing director of home products and services of Which?, Alex Neill, said that the issue will have been a “huge inconvenience to customers” and said that Visa and the banks must make sure that no-one is left out of pocket.
She stated: “We strongly advise people to keep any evidence of extra expenses they’ve incurred in order to claim them back.”